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Online customer reviews could shed light into their experience, opinions, feelings, and concerns. To gain valuable knowledge about customers, it becomes increasingly important for businesses to collect, monitor, analyze, summarize, and visualize online customer reviews posted on social media platforms such as online forums. However, analyzing social media data is challenging due to the vast increase of social media data. The purpose of this paper is to present an approach of using natural language preprocessing, text mining and sentiment analysis techniques to analyze online customer reviews related to various hotels through a case study.

This paper presents a tested approach of using natural language preprocessing, text mining, and sentiment analysis techniques to analyze online textual content. The value of the proposed approach was demonstrated through a case study using online hotel reviews.

The study found that the overall review star rating correlates pretty well with the sentiment scores for both the title and the full content of the online customer review. The case study also revealed that both extremely satisfied and extremely dissatisfied hotel customers share a common interest in the five categories: food, location, rooms, service, and staff.

This study analyzed the online reviews from English-speaking hotel customers in China to understand their preferred hotel attributes, main concerns or demands. This study also provides a feasible approach and a case study as an example to help enterprises more effectively apply social media analytics in practice.

Today’s in-demand skills may not be needed tomorrow. As companies are adopting a new group of technologies, they are in huge need of information technology (IT) professionals who can fill various IT positions with a mixture of technical and problem-solving skills. This study aims to adopt a sematic analysis approach to explore how the US Information Systems (IS) programs meet the challenges of emerging IT topics.

This study considers the application of a hybrid semantic analysis approach to the analysis of IS higher education programs in the USA. It proposes a semantic analysis framework and a semantic analysis algorithm to analyze and evaluate the context of the IS programs. To be more specific, the study uses digital transformation as a case study to examine the readiness of the IS programs in the USA to meet the challenges of digital transformation. First, this study developed a knowledge pool of 15 principles and 98 keywords from an extensive literature review on digital transformation. Second, this study collects 4,093 IS courses from 315 IS programs in the USA and 493,216 scientific publication records from the Web of Science Core Collection.

Using the knowledge pool and two collected data sets, the semantic analysis algorithm was implemented to compute a semantic similarity score (DxScore) between an IS course’s context and digital transformation. To present the credibility of the research results of this paper, the state ranking using the similarity scores and the state employment ranking were compared. The research results can be used by IS educators in the future in the process of updating the IS curricula. Regarding IT professionals in the industry, the results can provide insights into the training of their current/future employees.

This study explores the status of the IS programs in the USA by proposing a semantic analysis framework, using digital transformation as a case study to illustrate the application of the proposed semantic analysis framework, and developing a knowledge pool, a corpus and a course information collection.

Semantic Web is an extension of the World Wide Web by tagging content with “meaning”. In general, question answering systems based on semantic Web face a number of difficult issues. This paper aims to design an experimental environment with custom rules and scalable data sets and evaluate the performance of a proposed optimized backward chaining ontology reasoning system. This study also compares the experimental results with other ontology reasoning systems to show the performance and scalability of this ontology reasoning system.

The authors proposed a semantic question answering system. This system has been built using ontological knowledge base including optimized backward chaining ontology reasoning system and custom rules. With custom rules, the proposed semantic question answering system will be able to answer questions that contain qualitative descriptors such as “groundbreaking” resesarch and “tenurable at university x”. Scalability has been one of the difficult issues faced by an optimized backward chaining ontology reasoning system and semantic question answering system. To evaluate the proposed ontology reasoning system, first, the authors design a number of innovative custom rule sets and corresponding query sets. The innovative custom rule sets and query sets will contribute to the future research on evaluating ontology reasoning systems as well. Then they design an experimental environment including ontologies and scalable data sets and metrics. Furthermore, they evaluate the performance of the proposed optimized backward chaining reasoning system on supporting custom rules. The evaluation results have been compared with other ontology reasoning systems as well.

The proposed innovative custom rules and query sets can be effectively employed for evaluating ontology reasoning systems. The evaluation results show that the scalability of the proposed backward chaining ontology reasoning system is better than in-memory reasoning systems. The proposed semantic question answering system can be integrated in sematic Web applications to solve scalability issues. For light weight applications, such as mobile applications, in-memory reasoning systems will be a better choice.

This paper fulfils an identified need for a study on evaluating an ontology reasoning system on supporting custom rules with and without external storage.

Social media analytics uses data mining platforms, tools and analytics techniques to collect, monitor and analyze massive amounts of social media data to extract useful patterns, gain insight into market requirements and enhance business intelligence. The purpose of this paper is to propose a framework for social media competitive intelligence to enhance business value and market intelligence.

The authors conducted a case study to collect and analyze a data set with nearly half million tweets related to two largest retail chains in the world: Walmart and Costco in the past three months during December 1, 2014-February 28, 2015.

The results of the case study revealed the value of analyzing social media mentions and conducting sentiment analysis and comparison on individual product level. In addition to analyzing the social media data-at-rest, the proposed framework and the case study results also indicate that there is a strong need for creating a social media data application that can conduct real-time social media competitive intelligence for social media data-in-motion.

So far there is little research to guide businesses for social media competitive intelligence. This paper proposes a novel framework for social media competitive intelligence to illustrate how organizations can leverage social media analytics to enhance business value through a case study.

To improve the wear resistance of the sliding boot, the wear-resistant Fe-21 Wt.% Cr-5 Wt.% B alloy is prepared, and the wear mechanism is studied under dry sliding condition.

The anti-wear Fe-21 Wt.% Cr-5 Wt.% B alloy is prepared by powder metallurgy technique. The tribological behavior of Fe-Cr-B alloy sliding against ASTM 1045 steel pin is studied at 30-60 N and 0.03-0.12 m/s using a reciprocating pin-on-disk tribometer under dry sliding condition. Meanwhile, the ASTM 5140 and 3316 steel are studied as compared samples.

The friction coefficients of tested specimens increase with the increasing normal load. However, this effect is the opposite in case of different sliding speeds. The specific wear rates increase as the sliding speed and normal load increase. The Fe-Cr-B alloy shows the best tribological properties under the dry sliding condition and the wear mechanism is mainly ploughing.

This wear-resistant Fe-21 Wt.% Cr-5 Wt.% B alloy can replace the traditional materials to process the sliding shoes and improve the service life of coal mining machine.

The purpose of this paper is to prepare carbon fiber-reinforced polyimide matrix composites and to investigate the single role of carbon fiber in polyimide composites on tribological performance under distilled water condition.

Three carbon fiber-reinforced polyimide matrix composites were fabricated by using a hot press molding technique. The tribological behaviors of carbon fiber-reinforced polyimide matrix composites sliding against steel ball were evaluated with a ball-on-disk tribotester under distilled water condition. Meanwhile, the effect of different length of carbon fiber on the wear resistance of polyimide matrix composites was investigated during the sliding process.

The friction coefficients and specific wear rates of polyimide composites containing 100 μm carbon fibers were lower than those of other specimens. The wear mechanism of carbon fiber-reinforced composites was delamination under distilled water condition. The interfacial combination between the carbon fiber and matrix became worse with the increase of length of carbon fiber.

This paper reported the effect of the different length of carbon fiber on polyimide matrix composites to prepare mechanical parts in mining industrial fields.